Frequently Asked Questions

For standard floor scrubbers and sweepers, our MOQ is 1 unit for sampling. For wholesale orders, we recommend 2–5 units per model to optimize shipping costs. OEM/private label orders require a minimum of 10 units per model.

Shipping times vary by destination: 7–15 days to North America by sea, 10–20 days to Europe, 5–10 days to Southeast Asia, and 15–25 days to South America or Africa. Air freight is available for urgent orders (3–7 days). We work with major freight forwarders to ensure reliable delivery.

We accept T/T (bank transfer), PayPal, and L/C for large orders. For online parts purchases, PayPal is available through our website. A 30% deposit is typically required for machine orders, with the balance paid before shipment.

Yes, we offer full OEM services including custom color, branding, packaging, and specification modifications. Our OEM minimum is 10 units per model. Contact our sales team with your requirements for a customized quote.

All Aikerui machines come with a 1-year warranty covering manufacturing defects in materials and workmanship. The warranty covers replacement parts but not labor or shipping costs for repairs. Extended warranty options are available upon request.

Yes, we ship parts worldwide via DHL, FedEx, UPS, or sea freight. For small parts orders, express shipping is recommended. Most standard consumable parts (brushes, squeegees, filters) are kept in stock and ship within 3–5 business days.

Each part on our website lists compatible machine models and brands. You can also search by your machine model or part number. If you are unsure, contact our support team with your machine model and serial number, and we will help identify the correct parts.

Floor scrubbers use water and cleaning solution to wash and scrub floors, then vacuum the dirty water back into a recovery tank — ideal for removing sticky residue and deep cleaning. Floor sweepers use brushes and mechanical action to collect dry debris like dust, dirt, and debris without water. For complete cleaning, many facilities use both: sweep first, then scrub.

Yes, sample orders are welcome. You can purchase 1 unit at the sample price to evaluate quality and performance. Sample shipping costs are borne by the buyer. Once you confirm the order, we can deduct the sample cost from your bulk order payment.

For lead-acid batteries: charge after each use, never let the battery sit discharged for long periods, and refill with distilled water regularly. For lithium batteries: avoid complete discharge, store in a cool dry place, and use only the provided charger. Proper battery maintenance can extend battery life by 30–50%.

Our machines are CE certified and comply with EU safety standards. We also hold ISO 9001 quality management certification and SGS verification. Specific certifications for your target market can be provided upon request.

Yes, we provide detailed user manuals and video tutorials with every machine. For bulk orders, we offer online video training sessions. On-site training may be available for large distributors depending on location and order volume.